My computer was stolen this weekend from a bag checked with Delta on my flight from New York Kennedy to Norfolk.
So I have spent the last 48 hours on the phone with different parts involved in the claim.
This is the ranking of the customer service departments that I had to contact:
1. TSA, the United States Transportation Security Administration, which screens baggage: 120 minutes waiting for a “representative” until I hung up. A world record for lack of attention.
2. British Airways: My initial recorded message was returned in less than 15 minutes and they called me several times trying to help me. Good service.
3. Delta Airlines: They were also very nice and sensitive to a Gold Elite passenger.
4. Apple: They answered my phone call in less than 5 seconds. They found the original invoice in less than 30 seconds and e-mailed it to me before our conversation ended.
Well, I said to the Apple representative: Well done, you must be very proud of how well you treat your customers. Thank you very, very much. She was very moved when I told her about my terrible experience with the TSA.
Obama is going to fix the country, yes, but perhaps first he needs to fix the TSA “customer service,” and create new jobs to take care of us, the people who pay for this — oh well — let’s say, “service”.
Shame on them!